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Terra Nova’s Privacy and Data Protection Policy

The following data protection policy is intended to inform you on what personal data we collect, how we use it and who has access to the data collected.

We assure you that we will only use your personal data as specified below, and only for legitimate business reasons.

What personal data we collect and why?

In order to contact us through our website, you will be required to provide us with your contact information (i.e., name and e-mail address).

Besides that, in our communication with you we may need to collect personal data such as:

All data collected is obtained directly from you, unless otherwise stated. The contact information is used to contact you when necessary, while the personal information of the customer is used to proceed with the reservation. Other personal data includes:

Personal data and email address may be used by us to collect customer surveys or for other types of direct marketing.

Terra Nova collects non-personally identifiable information, such as the number of times various pages within our website are opened, IP number, and the type of browser you use, for the purposes of monitoring, analyzing, and improving our information programs.

We may use the information gathered to identify the most popular pages and other areas on our website to evaluate the effectiveness of our promotional activities. We also use this information to perform statistical analyses of collective characteristics and behavior, so we can measure overall visitor demographics and interests regarding our website.

Terra Nova does not share this information with any third party.

Cookie Policy

Cookies are little morsels of information that are created when you visit our site, or any website for that matter.

These cookies were originally supposed to make the web run faster. A web page could install a cookie with your preferences and load faster when you visited again, remember what language you want and so forth. We use these cookies, and you can choose to disable them if you want.

But why are you constantly seeing cookie policy notifications? And what do they have to do with privacy policy?

Well, not all cookies are created equal and for years websites have been installing cookies that monitor what you browse and are interested in. They then either forward this information about you to a third party or use it themselves through a third-party platform like Google or Facebook.

For instance, Terra Nova uses Google Analytics to analyze the traffic through our site. You can of course opt-out of this, and we completely understand. We also share information about your use of our site with our trusted social media, advertising, and analytics partners. You have the right to give and withdraw your consent to this at any time.

Our cookies are meant to be productive and beneficial to everyone. We analyze where the traffic comes from, what our visitors are interested in, how they behave on our website and, if they are interested, we offer them our services. We do not gather more data and we do not try to link your data to other personal data to identify you. The data you choose to entrust to us is safe and we will not use it in any way that is not disclosed in this policy.

Your rights regarding the company’s processing

You are entitled to request access to the personal data we process on you. Under certain circumstances, you may have the right to request that we erase or amend your personal data.

If you have any questions doubts please contact gdpr@terranova.is for further information.

Terra Nova reserves the right to review this policy in accordance with changes to applicable legislation or regulations or in relation to changes in the company’s processing of personal data.

Our Environmental Policy
Iceland’s untamed nature is delicate, still relatively unspoiled, and one of our greatest resources. We respect the Icelandic nature and take pride in preserving it. With an increased number of foreign visitors to Iceland it is therefore necessary to take measures to protect the environment. We at Terra Nova Iceland are aware of this and commit ourselves to make our operations as sustainable as possible and to establish practices that minimize the negative impact our services have on the environment. 

We are certified by Vakinn, the official quality and environmental certification for Icelandic tourism, with a silver certification confirming that the company demonstrates professionalism and integrity in quality and environmental issues.

To show our continuing commitment to environmental sustainability we:

•    Follow all laws and regulations governing environmental issues
•    Aim at being exemplary with regards to environmental issues
•    Aim at constantly increasing the environmental knowledge and awareness among our staff and guides
•    Reduce waste by recycling
•    Encourage and guide our visitors to treat the environment with care and respect.

Our quality team is accountable for monitoring our environmental policy and continually reviews it as necessary.